Like all good ideas, Mochila started with one goal: To make world-class fulfillment available to e-commerce brands.
We cut our teeth at Amazon, designing, building, and managing what has become the world’s most sophisticated fulfillment network. But when we left Amazon, we discovered that the next wave of e-commerce companies were struggling to grow their brands with fulfillment systems that were many generations behind the latest technology.
We set out to fix that.
Every brand needs to ensure its supply chain deepens its connection with its customers.
To us, that means not only the ability to support a wide range of custom packaging requirements, but also the flexibility to support each brand’s unique processes. It means ensuring the physical interaction your customers have with your product is just as flawless as the virtual one. And in a world where instant gratification is becoming the norm rather than the exception, it means getting your product into your customers’ hands faster.
To make this a reality, we’ve built all of our software in-house to give us the power to create the right fulfillment solution for each brand we support. And we’ve created a network of fulfillment centers, powered by intelligent systems, to get your inventory close to your customers – speeding delivery and lowering your costs.
Join us on our mission. And let’s build something great together.
“Young, skinny, wiry fellows, not over 18.
Must be expert riders.
Willing to risk death daily.
– Pony Express Job Posting, 1860
Mochila means “backpack” in Spanish. In the days of the Pony Express, riders would carry the mail in a satchel thrown over the saddle and secured in place by the weight of the rider. That satchel was referred to as the mochila. To deliver mail from Missouri to California in just 10 days, the riders would change horses every 10 miles, quickly transferring the mochila from one horse to another at each station. This Google doodle commemorated the 155th anniversary of the Pony Express on April 14, 2015.
We are passionate about making the e-commerce supply chain better and more flexible through the application of technology, engineering, and process design. To guide us on our mission, we use the following principles to inform every decision we make and project we undertake.
Get better every day. Overnight successes are rare. Breakthroughs are more often the result of consistent experimentation and improvement. We make our processes better every day by rapid prototyping, measuring our results, and permanently implementing the experiments that work.
Obsess over data. Building a highly accurate and highly efficient supply chain requires rigorous analysis. We believe in collecting data at every step of the supply chain so we can constantly measure and objectively analyze our performance.
Never stop asking, “Why?” A technique originally developed at Toyota to identify the real root causes of defects, continually asking why guides us to the root cause of each error so that when problems do occur, we can fix those problems at their foundation and prevent them from happening again. It also ensures we won’t settle for conventional band-aids. We never stop asking why and never accept the status quo.
Treat everyone with respect. A strong supply chain requires collaboration among many different stakeholders – suppliers, shipping carriers, employees, and clients. Such collaboration only happens in an environment where everyone is treated with respect and where each party’s voice is heard.
We are growing fast and dreaming big, and we’re assembling a team of rock stars who have the responsibility, opportunity, and chance to make an impact and build something great from the bottom up. We are intellectually curious, obsessed with continuous improvement, and relentlessly focused on delivering results for our clients.