Solutions that cultivate customers for life.

You’ve spent a lot of effort, time and money nurturing and acquiring your customers.

Stop worrying and retain your customers for life by delivering a superior customer experience.

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Customers expect fast shipping. Can you keep up?

Many consumers will abandon a brand if they have to wait a long time for deliveries.

Faster, low-cost shipping means more repeat customers.

Same-day shipping

All orders received before 2pm ship that day.

2-day delivery

Mochila’s fulfillment centers are strategically located so 99.6% of your shipments will deliver in 2 days or less via ground shipping methods.

99.99% accuracy

Every item is scanned three times to ensure your customers get exactly what they ordered.

Lower shipping costs

Access to shipping discounts and automated rate shopping for the lowest rates. Claims management.

Does your packaging support your brand?

You built a brand. You have a product customers love. Give them a customer experience to match.

Branded boxes

Use branded boxes, mailers, and packing slips to control the unboxing experience.

Customized packaging

Include tissue paper, stickers, ribbon, branded packaging slips and promotional inserts.

Handwritten notes

Customize outgoing orders with a personalized, handwritten note.

Gift wrapping

Customize outgoing orders with gift notes, gift bags, or gift wrap.

Does your fulfillment solution flex with your business?

A seamless returns process and product refurbishment. Bundling and kitting on-the-fly. And a team of experts to help you scale and strengthen your brand.

Product inspections

Establish processes to ensure product in the FC meets your specifications.

Refurbish product

Restore returned product to sellable inventory according to guidelines you set.

Apparel services

Garment on hanger. Re-tagging and polybagging.

Business reviews

Regular meetings with your dedicated account manager to review performance, identify opportunities, and manage special projects.

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