Operations Manager

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Full Time
Rosartio, BC, Mexico (Tijuana)

About Mochila Fulfillment

Mochila Fulfillment is building proprietary software and hardware that enables the assembly and shipping of orders for today’s leading e-commerce brands with very high degrees of accuracy, customization, and speed. We started operations in August 2013, founded by an Amazon logistics veteran with 10 years of experience in various executive and operating roles.

Our clients, including many well-known fashion and home goods brands, are growing rapidly.

We are expanding quickly and we are looking for talented individuals to help us grow and expand our services.

About the role

The Operations Manager is directly responsible for managing fulfillment operations in a Fulfillment Center (FC), ensuring the safe, accurate, and timely processing of orders and receipt of new inventory.

You will be comfortable wearing multiple hats, taking on full ownership of your operations, and leading and developing your team of Fulfillment Leads and Fulfillment Specialists.

You understand that getting your hands dirty is a critical part of building and managing a high-performing team. You inspire your team to continuously improve and meet the commitments we make to our clients and customers, and you hold your team members accountable.

You exercise good judgment, and provide excellent direct support to our clients. You are able to communicate clearly, both through the written word and orally, to Mochila’s clients about operational issues that may impact their business.

Mostly importantly, you are eager to learn and grow as an operations leader. We believe in developing our leaders to take on bigger roles and challenges, and many of our current leaders have grown with the company.


Specific responsibilities may include (but are not limited to):

  • Responsible for the overall safety, quality, productivity, and customer experience of shift operations.
  • Support all safety programs to ensure a safe work environment for all team members, and develop and implement new safety initiatives to improve operations safety.
  • Monitor performance of fulfillment center staff; ensure proper coaching and development of the team; mentor team members to be able to take on roles with greater responsibility, complexity, and leadership.
  • Actively improve processes and systems to exceed safety, quality, and production goals.
  • Review work forecasts and determine staffing needs to meet the daily, weekly, and monthly, production goals, making adjustments as needed and appropriate.
  • Collect, analyze, and monitor data to reduce defects; passionate about creating improvement ideas, including ideas generated from your team, into improvement plans for your operation. You should be comfortable learning and using the principles of Six Sigma and Lean manufacturing.
  • Escalate all issues to the Senior Manager of Operations.


  • Ability to transform a broad vision into a tangible and successful operating plan, with demonstrated leadership skills to communicate ideas and to motivate and influence people.
  • Ability to handle changing priorities and to use good judgment in stressful situations.
  • A get-it done attitude.
  • Ability to operate in a continuous improvement environment where you will always be developing and implementing new ideas and creative solutions as well as improving existing processes.
  • Ability to plan, organize, and manage multiple projects simultaneously, and to make the appropriate trade-offs between competing priorities when necessary.


  • A completed Bachelor’s Degree from an accredited university; a degree in Engineering, Operations, Supply Chain Management, Logistics, Business, Mathematics, Economics, or related field is preferred.
  • Direct management experience of an hourly workforce; experience with a contingent workforce and management experience in a manufacturing, production, or distribution environment preferred.
  • Excellent written and oral communication skills including an ability to communicate with the senior leadership team, clients, and warehouse staff.
  • Proficiency in English.
  • Ability to manage a team using performance metrics, as well as the ability to analyze large data sets to identify opportunities to improve performance. Must be comfortable using spreadsheet applications and learning new software programs. Proficiency in SQL a plus.
  • Interest in long-term career development with a rapidly growing and innovative company.


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