Warehouse Manager

About the role

The Warehouse Manager is responsible for managing fulfillment operations in a Fulfillment Center (FC), ensuring the safe, accurate, and timely processing of orders and receipt of new inventory.

You will be comfortable wearing multiple hats, taking on full ownership of your operations, and leading your team of Fulfillment Leads, PIT Operators and Fulfillment Specialists.

You understand that getting your hands dirty is a critical part of building and managing a high-performing team. You inspire your team to continuously improve and meet the commitments we make to our clients and customers, and you hold your team members accountable.

You exercise good judgment, and you are able to communicate clearly, both through the written word and orally.

Mostly importantly, you are eager to learn and grow as an operations leader. We believe in developing our leaders to take on bigger roles and challenges, and many of our current leaders have grown with the company.

Responsibilities

Specific responsibilities may include (but are not limited to):

• Responsible for the overall safety, quality, productivity, and customer experience of shift operations.
• Support all safety programs to ensure a safe work environment for all team members, and develop and implement new safety initiatives to improve operations safety.
• Monitor performance of fulfillment center staff; ensure proper coaching and development of the team.
• Actively improve processes and systems to exceed safety, quality, and production goals.
• Escalate all issues to the Operations Manager.

Abilities

• Ability to lead to a team to meet production goals.
• Ability to handle changing priorities and to use good judgment in stressful situations.
• A get-it done attitude.
• Ability to operate in a continuous improvement environment where you will always be developing and implementing new ideas and creative solutions as well as improving existing processes.
• Ability to plan, organize, and manage multiple projects simultaneously, and to make the appropriate trade-offs between competing priorities when necessary.

Qualifications

• A completed Bachelor’s Degree from an accredited university or equivalent experience.
• Experience managing an hourly workforce.
• Excellent written and oral communication skills including an ability to communicate with supervisors and warehouse staff.
• Ability to manage a team using performance metrics.
• Interest in long-term career development with a rapidly growing and innovative company.