Senior Manager, Operations

Join us
Full Time
Rosartio, BC, Mexico (Tijuana)

About Mochila Fulfillment

Mochila Fulfillment is building proprietary software and hardware that enables the assembly and shipping of orders for today’s leading e-commerce brands with very high degrees of accuracy, customization, and speed. We started operations in August 2013, founded by an Amazon logistics veteran with 10 years of experience in various executive and operating roles.

Our clients, including many well-known fashion and home goods brands, are growing rapidly.

We are expanding quickly and we are looking for talented individuals to help us grow and expand our services.

About the role

Reporting directly to the COO and managing the build out and operations of our newest FC in Tijuana, Mexico, this is a unique opportunity to join a team of rock stars and help build something great. We are growing rapidly and dreaming big, and in this role, you’ll get a chance to learn a ton, take on a lot of responsibility, and make a big impact.

The Senior Manager and Site Leader is directly responsible for managing a Fulfillment Center (FC) in the safe, accurate, and timely completion of fulfillment and inventory management operations.

You will be comfortable wearing multiple hats, taking on full ownership of their operations, and leading and developing your team of Operations and Warehouse Managers, along with a team of up to 10 - 20 Fulfillment Leads and Fulfillment Specialists.

As the senior leader for a new FC, you are responsible for creating and building a culture of safety and exceptional performance. You understand that getting your hands dirty is a critical part of building and managing a world-class operation, and you will actively manage production operations on the warehouse floor. You inspire your team to continuously improve and develop operational processes, and you hold your team members accountable.

You exercise very strong judgment, and provide excellent direct support to our clients. You are able to communicate clearly, both in English and Spanish and through the written word and orally.

You understand the broader policy implications of the actions you take, and you are able to make important decisions that impact the trajectory of the business.


Specific responsibilities may include (but are not limited to):

  • Lead all aspects of fulfillment center (FC), responsible for the overall safety, quality, performance and customer experience of operations. You should be able to lead your team and the operation to consistently execute at world-class levels.
  • Foster a safe work environment and lead a safety-first culture in your FC. Develop and implement safety initiatives to maintain and improve operations safety. Actively share your knowledge and improvements made in your site through the FC network, and help shape and implement new policies and processes to continually strengthen the safety culture throughout the company.
  • Set and clarify requirements and expectations for your managers. Measure performance, provide feedback, and hold leaders accountable for their performance and the performance of their teams. Build a pipeline of operations leadership talent.
  • Drive the creation of quality initiatives and process improvements, drawing on the principles of Six Sigma and Lean and relying heavily on data analysis, to enable the department and the site to meet and exceed business plan goals.
  • Actively develop managers by sourcing and nurturing their ideas, coaching them on the principles of Six Sigma and Lean, and rolling ideas from your team into the creation of improvement plans for your FC, and ultimately, to share your best practices across the Mochila FC network.
  • Review work forecasts and determine staffing needs to meet the daily, weekly, and monthly, production goals, making adjustments as is needed and appropriate to ensure client experience and budget goals are achieved.
  • Provide exceptional support directly to clients: Manage accounts to ensure the client’s success, both operationally and financially, as well as assist with the onboarding of new clients. Help shape company policy and based on client interactions.
  • Actively develop new ideas and improvement initiatives, as well as help shape company policy, that support the company strategy and vision. Participate in strategic planning projects with company leadership to develop operational plans based on your innovations and improvements.


  • Ability to transform a broad vision into a tangible and successful operating plan, with demonstrated leadership skills to communicate ideas and to motivate and influence people.
  • Ability to handle changing priorities and to use good judgment in stressful situations.
  • A get-it done attitude.
  • Ability to operate in a continuous improvement environment where you will always be developing and implementing new ideas and creative solutions as well as improving existing processes.
  • Ability to plan, organize, and manage multiple projects simultaneously, and to make the appropriate trade-offs between competing priorities when necessary.


  • A completed Bachelor’s Degree from an accredited university; a degree in Engineering, Operations, Supply Chain, Logistics, Business, Statistics, Mathematics, or related field is preferred.
  • Direct management experience of an hourly workforce in a manufacturing, production, or distribution environment.
  • Experience as the sole leader for an operation in a logistics or manufacturing environment.
  • Bilingual in Spanish and English is required.
  • Excellent written and oral communication skills including an ability to communicate with the senior leadership team, clients, and warehouse staff.
  • Ability to manage a team using performance metrics, as well as the ability to analyze large data sets to identify opportunities to improve performance. Must be comfortable using spreadsheet applications.
  • Ability and enthusiasm to learn new software applications and technologies.
  • Interest in long-term career development with a rapidly growing and innovative company.


Max file size 10MB.
Upload failed. Max size for files is 10 MB.
Thank you! Your application has been received.
Oops! Something went wrong while submitting the form. Please try again.