About the role
The Operations Manager is directly responsible for managing fulfillment operations in a Fulfillment Center (FC), ensuring the safe, accurate, and timely processing of orders and receipt of new inventory.
You will be comfortable wearing multiple hats, taking on full ownership of your operations, and leading and developing your team of Fulfillment Leads, PIT Operators and Fulfillment Specialists.
You understand that getting your hands dirty is a critical part of building and managing a high-performing team. You inspire your team to continuously improve and meet the commitments we make to our clients and customers, and you hold your team members accountable.
You exercise good judgment, and provide excellent direct support to our clients. You are able to communicate clearly, both through the written word and orally, to Mochila’s clients about operational issues that may impact their business.
Mostly importantly, you are eager to learn and grow as an operations leader. We believe in developing our leaders to take on bigger roles and challenges, and many of our current leaders have grown with the company. As such, this role will also have regular meetings with the COO and the CEO to develop their skills and leadership.